Shipping & Returns
The following is our shipping policy for live feeders ONLY
Live Arrival Guarantee (Package must be signed
for by recipient and in the case of butterworms and nightcrawlers
insurance must be selected)
Claims must be made within 24 hours of delivery
or they will not be honored.
Live Arrival Guarantee is for replacement of the
feeders only. You will be billed for shipping charges.
Live food orders will only be shipped Mon-Wed by
UPS only. Crickets and superworms are by FedEx second day or
overnight if the temps are too high.
Signature is required on delivery. They need to
be signed for the day they are delivered. If they are returned to
the post office the guarantee is void.
Sorry, we cannot currently ship live feeders to
Alaska, Hawaii or outside mainland USA.
We do not guarantee live arrival if your highs
are over 90°F or the lows are below 35°F. This specifically refers
only to the high and low temperature for the day. It does not refer
to the exact temperature at the exact time of arrival. Weather
information for your location is taken from the Weather Channel and
NOAA National Weather Service. It is your responsibility to check
the forcast temperatures when placing the order.
All Live feeder sales are final. All other returns will be evaluated
on a case by case basis. (Shipping charges are not refundable)
The following is our policy for bulbs.
All bulbs are tested and working before shipping
The ZooMed bulbs have a 1 year warranty
The warranty is valid only if the registration is
filled out and sent to Zoo Med
If the bulb proves to be defective, it must be
returned to Zoo Med for a replacement.
You are responsible for return shipping charges.
All other dry goods
all dry goods sales are final
any refunds will be at our discretion
you are responsible for shipping on any returns
and any shipping charges are not refundable.