Welcome to The Carolina Pet Supply Catalog
Carolina Pet Supply provides services to you subject to the following conditions. If you visit or shop at Carolina Pet Supply, you accept these conditions. Please read them carefully.

SHIPPING & RETURNS
The following is our shipping policy for live feeders ONLY

• Live Arrival Guarantee (Package must be signed for by recipient and in the case of butterworms and nightcrawlers insurance must be selected)
• Claims must be made within 24 hours of delivery or they will not be honored.
• Live Arrival Guarantee is for replacement of the feeders only. You will be billed for shipping charges. (Shipping charges are not refundable)
• Live food orders will only be shipped Mon-Wed
• Signature is required on delivery. They need to be signed for the day they are delivered. If they are returned to the post office the guarantee is void.
• Sorry, we cannot currently ship live feeders to Alaska, Hawaii or outside mainland USA.
• We do not guarentee live arrival if your highs are over 90°F or the lows are below 35°F. This specifically refers only to the high and low temperature for the day. It does not refer to the exact temperature at the exact time of arrival. Weather information for your location is taken from the Weather Channel and NOAA National Weather Service. It is your responsibility to check the forcast temperatures when placing the order.
  

All Live feeder sales are final. All other returns will be evaluated on a case by case basis.

The following is our policy for bulbs.

• All bulbs are tested and working before shipping
• The The ZooMed bulbs have a 6 month warranty
• The warranty is valid only if the registration is filled out and sent to Zoo Med
  
• If the bulb proves to be defective, it must be returned to Zoo Med for a replacement.
• You are responsible for return shipping charges.

All other dry goods

• all drygoods sales are final
• any refunds will be at our discretion
• you are responsible for shipping on any returns

Reptiles
All animals are conditionally guaranteed to arrive alive provided all of the following conditions are met.

1. The low temperature for the day must be above 40 degrees and the high temperature for the day must be below 88 degrees at the destination. This specifically refers only to the high and low temperature for the day. It does not refer to the exact temperature at the exact time of arrival. Weather information for your location is taken from the Weather Channel and NOAA National Weather Service.
   
2. Animals shipped by DHL overnight delivery service must be delivered the next day on the first attempt and before 12:01 p.m. (individuals living in remote areas where delivery times may be later should email me to discuss shipping alternatives).
   
3. A signature is required for receipt of all shipments. I am not responsible for weather conditions, mechanical failures, mishandling by the carrier, or carrier delays that could void the live arrival guarantee.

All of these conditions are required for the live arrival guarantee to be valid. Failure to meet any one of these conditions for any reason will void the guarantee and your right to any claims. Unless mutually agreed upon in writing and signed by both parties no other policies, terms, or guarantees will apply.

*Important*

There are three criteria you must meet before any claims will be considered:

1. You must first meet the three conditions set forth in my guarantee as stated above. If you fail to meet any one of those three conditions no claim will be considered.
   
2. You must report in detail the exact problem with your order within 24 hours from the time the animal signed for. You may email me at carolinapetsupply@gmail.com or call Karen at 803-348-5260 to advise me of the problem. Again please be sure to include your name, time and date, and a detailed description of the exact problem. If you do not report the exact problem to me within 24 hours no claim will be considered.
   
3. DO NOT DISPOSE OF THE ANIMALS. The problem animals (alive or dead) must be available to be returned promptly at my request. This is how your claim will be verified. If you are unwilling or unable to return the animals (alive or dead) then no claim will be considered. Refunds will be for the cost of the animal(s) only. In the case where the price includes shipping, the cost of shipping will be deducted.

Health guarentees:All animals are sold in "apparent" good health at the time of their sale. This refers only to conditions that are clearly visible to the eye at the time the animal is packed for shipping.

PRIVACY
In order to understand our practices, please review our Privacy Notice. It governs your visit to Carolina Pet Supply.
ELECTRONIC COMMUNICATIONS
When you visit Carolina Pet Supplys catolg or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
COPYRIGHT All content included on this site, such as text, graphics, logos, button icons, images, digital downloads, data compilations, and software, is the property of Carolina Pet Supply or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Carolina Pet Supply and protected by U.S. and international copyright laws. All software used on this site is the property of Carolina Pet Supplyor its software suppliers and protected by United States and international copyright laws.
TRADEMARKS
Carolina Pet Supply and other marks indicated on our site are registered trademarks of Carolina Pet Supply in the United States and other countries. Joe Heinens trademarks may not be used in connection with any product or service that is not Carolina Pet Supplys, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Carolina Pet Supply. All other trademarks not owned by Carolina Pet Supply that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Carolina Pet Supply.
LICENSE AND SITE ACCESS
Carolina Pet Supply grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Joe Heinen. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Carolina Pet Supply. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Joe Heinen without express written consent. You may not use any meta tags or any other "hidden text" utilizing Carolina Pet Supplys name or trademarks without the express written consent of Carolina Pet Supply. Any unauthorized use terminates the permission or license granted by Carolina Pet Supply. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Carolina Pet Supply so long as the link does not portray Carolina Pet Supply and his products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Carolina Pet Supply logo or other proprietary graphic or trademark as part of the link without express written permission.
YOUR ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Carolina Pet Supply does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Carolina Pet Supply only with involvement of a parent or guardian. Carolina Pet Supply reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
Visitors may submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable content. If you do submit material, and unless we indicate otherwise, you grant Carolina Pet Supply a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Carolina Pet Supply the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Carolina Pet Supply for all claims resulting from content you supply. Carolina Pet Supply has the right but not the obligation to monitor and edit or remove any activity or content. Carolina Pet Supply takes no responsibility and assumes no liability for any content posted by you or any third party.
RISK OF LOSS
All items purchased from Carolina Pet Supply are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. ALL ANIMAL, SOFTWARE/DIGITAL ON CD AND DOWNLOAD SALES ARE FINAL

PRODUCT DESCRIPTIONS Carolina Pet Supply attempts to be as accurate as possible. However, Carolina Pet Supply does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Carolina Pet Supply itself is not as described, your sole remedy is to return it in unused condition.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY Carolina Pet Supply ON AN "AS IS" AND "AS AVAILABLE" BASIS. Carolina Pet Supply MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Carolina Pet Supply DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Carolina Pet Supply DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Carolina Pet Supply ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Carolina Pet Supply WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
APPLICABLE LAW
By visiting Carolina Pet Supply, you agree that the laws of the state of South Carolina, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Carolina Pet Supply.
DISPUTES
Any dispute relating in any way to your visit to Carolina Pet Supply or to products you purchase through Carolina Pet Supply shall be submitted to confidential arbitration in Columbia, SC, except that, to the extent you have in any manner violated or threatened to violate Carolina Pet Supply intellectual property rights, Carolina Pet Supply may seek injunctive or other appropriate relief in any state or federal court in the state of South Carolina, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
OUR ADDRESS
Carolina Pet Supply
130 Centrum Dr 5A
Irmo,SC 29063 .