Shipping & Returns

The following is our shipping policy for live feeders ONLY

    Live Arrival Guarantee (Package must be signed for by recipient and in the case of butterworms and nightcrawlers insurance must be selected)
    Claims must be made within 24 hours of delivery or they will not be honored.
    Live Arrival Guarantee is for replacement of the feeders only. You will be billed for shipping charges.
    Live food orders will only be shipped Mon-Wed by UPS only. Crickets and superworms are by FedEx second day or overnight if the temps are too high.
    Signature is required on delivery. They need to be signed for the day they are delivered. If they are returned to the post office the guarantee is void.
    Sorry, we cannot currently ship live feeders to Alaska, Hawaii or outside mainland USA.
    We do not guarantee live arrival if your highs are over 90F or the lows are below 35F. This specifically refers only to the high and low temperature for the day. It does not refer to the exact temperature at the exact time of arrival. Weather information for your location is taken from the Weather Channel and NOAA National Weather Service. It is your responsibility to check the forcast temperatures when placing the order.

All Live feeder sales are final. All other returns will be evaluated on a case by case basis. (Shipping charges are not refundable)

The following is our policy for bulbs.

    All bulbs are tested and working before shipping
    The ZooMed bulbs have a 1 year warranty
    The warranty is valid only if the registration is filled out and sent to Zoo Med
    If the bulb proves to be defective, it must be returned to Zoo Med for a replacement.
    You are responsible for return shipping charges.

All other dry goods

    all dry goods sales are final
    any refunds will be at our discretion
    you are responsible for shipping on any returns and any shipping charges are not refundable.
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